CANCELLATION INQUIRY SOUTHBAY
Cancellations are handled by our billing company ABC Fitness Financial, please visit myiclubonline.com to cancel your membership. Please note you will need to create a login if you haven’t already to access your account information and will need your agreement number. You can locate your agreement number within your Afterburn app:STEP 1: Open your app
STEP 2: Click on the 3 dots in the bottom right hand corner
STEP 3: Scroll down and click on “Membership”
STEP 4: Make note of the 5 digit agreement number at the top
STEP 5: Add 00163 to the front of the 5 digit agreement number in your app to create a 10 digit agreement number. Ie. 0016399091
Please note that if you are still currently within your contract period you will not be able to cancel your account through the myiclub portal and will need to email customercare@abcfitness.com. Please know there is an early termination buyout fee if in contract or you may need to provide additional documentation in order to cancel. You will still need your agreement number for a representative to be able to access your account. If you are not in contract there is a 30 day notice to cancel and will be billed one final payment.
If you are having any trouble canceling through myiclubonline you can also email customercare@abcfitness.com and they can assist you. Please allow 5-7 business days for a response.
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